What do restaurants think about the potential for delivery apps to be a permanent part of their business?
There are differences. There are people like Mai Seto, a restaurant owner who redesigned her own kitchen to make pizzas that customers can only order as takeaway or through delivery apps. It believes that delivery is here to stay, and it is adjusting its business to do so. But other restaurateurs can't wait to cut back on delivery because they resent the costs and inconveniences.
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And there are people in the restaurant industry who stand in the middle. They believe delivery can be profitable and important, but some are pushing for changes to make app services more sustainable for them, such as limits on fees charged by app companies.
Have delivery app companies responded to any of these concerns?
In some cases yes, and politicians have stepped in to force change as well. DoorDash now provides restaurants with more fee options. Instead of taking up to 30% or so of a restaurant's sales, the restaurant can pay just 15% for delivery and then pay more for extras like appearing higher in the app's search results.
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